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Warranty Request Form  

Please fill out the fields below with as much information as possible. This will help our technicians
trouble-shoot the issue and expedite the warranty process.

An RMA number is required for ALL warranty returns. Completing the form below will start the process
of obtaining a warranty RMA number.

Please note that approved warranty claims will likely require delivering the battery to our warehouse. You may
deliver the battery to our warehouse however you choose, either in person or by hiring a shipping carrier.
However, we recommend a trackable (and possibly insured) method to deliver the package to our warehouse for
your protection. We shall not be responsible for lost or damaged returns.  

A variety of tests with specialized equipment will determine if the battery is failing due to defect or workmanship.
The battery manufacturer warrants only to the original purchaser that this battery is free of defects in material and
workmanship for 12 months from date of purchase and that the charge of the battery has been maintained at or
greater than the minimum level considered necessary under industry standards for batteries to perform effectively
upon installation.
Your Order Number:
Click here if you do not
know your order number:
Your name:
Your email address:
Your phone number:
Battery Model:
What is the make and model
of device that the battery is
being used in?:
Describe issue
with battery and
other Comments:
Optional:

Below are additional questions that will help expedite the handling of the warranty process.
If you have a DC voltmeter available, what is the voltage?
 Example: 12.6 V
If you have a DC voltmeter available, what is the voltage
after a full 24 hour charge?
Often the issue is with the device and not the battery. Have
you contacted the manufacturer of the device that the
battery is being used in to rule out a device malfunction?:
Have you completely powered down the device, unplugged
from the wall outlet, and restarted the device with the
battery?:
Have you tried charging the battery with a different charger?
(if possible):
Note: Caution, this button
will clear all information on
page.